We at Zoo Global have been crafting solutions to simplify complex operations for brands and partners alike through our Global Delivery Centers. Our centers of excellence are hubs which give our agency partners access to quality talent that uphold the same culture & quality of their delivery.
OUR VALUE PROPOSITION
Easy-to-use resourcing models to customize your needsRound the clock time zone supportProprietary SAAS tools for transparent workflow managementOnshore engagement team for end-to-end ownership
The Zoo Global Delivery Centre has been crafting solutions to simplify complex operations for brands and partners alike. Our easy-to-use resourcing models enable our partners to customize services they provide. Some of our popular global services are listed here.
Spanning a variety of verticals, including Media and Advertising Operations, Technology, Content and others
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TVS Motor Company
The Problem: Need for a quick first response time & 24x7 support with customized replies in a well structured response management & reporting process.
Our Solution: Automation and ML driven Response Management for incoming user queries, complaints and feedback on social media, using pre-approved response templates. 45,000 cases handled per month; with 24x7 coverage with a lean team meeting 5 minutes SLA for first response.
AO Smith
The Problem: Low organic traffic despite multiple years of market presence.
Our Solution: Post establishing the technical and off page challenges after an initial audit, we worked with the implementation team over a 6 month engagement, leading to a 59% improvement in organic website traffic, 49% increase in search visibility through keywords, and a 55% increase in traffic.
Netflix India
The Problem : A fragmented content strategy with a low engagement rate across local digital channels.
Our Solution: We provided experienced video and content services with a clear strategy and managed their social media content creation in India. We collected, produced and created over 5000 unique content pieces across platforms in the form of Produced Series, Original Weekly IPs, Static, Carousels, Reels, Shorts and Stories.
McKinsey & Company
The Ask: Meaningful engagement with C-suite customers on Linkedin, without being a sales forward.
Our Solution: Developing a design theme that resonated and connected with McKinsey & Company’s culture and brand. Creating a series of creatives including static banners, as well as the carousels with full adherence to the brand consistently. This ongoing project is being executed for an Agency Client in the US market.
Western Digital
The Problem: WD Purple was not a mainstream product, so awareness and search volume was limited for this category.
Our Solution: A well thought programmatic strategy was laid out to reach and collect the right audiences. We promoted through Google ads & replicated this user behavior through Facebook & generated overall 9M impressions leading to 212k clicks. Our awareness campaigns had a great impact on the performance campaign generating 2.8k leads of which 81% were quality leads.
Les Petits
The Problem: Slow experience resulting in a broken experience and drop in traffic and sales.
Our Solution: A detailed user experience enhancement project which began with user research and target audience interviews. Implementation of technical changes for the frontend and the backend, to deliver an updated, well defined customer journey and provide a seamless shopping experience.
We utilized ZOO GDC to outsource project management for CRM implementations and migrations, as well as Web and App development. Their seamless integration with our team, combined with their professionalism and structured approach, made collaborating with them an absolute delight. I highly recommend their services to those in search of a reliable partner for offshore work.
Dennis Chacón
Digital Director, Elevation Marketing
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